POLICIES & FAQ

Turnaround Time: Currently closed for embroidery orders. New orders will be accepted in 2025

In stock items will be ready in 4 weeks from the time all selections are made (unless it is a large project). If an order is needed quicker than the 4 week turnaround window, please request a rush order when you check out. Jenn will be in contact regarding your request.

    • Drop off/Custom Items will be ready within 4 weeks from the time of drop off and when all selection have been made. If an order is needed quicker than the 4 week turnaround window, please email jennbroidery@gmail.com to see if accommodations can be made for an additional fee. *AS OF SEPTEMBER 2021, there is a 3 item minimum for drop offs!*
  • Preorders/Ordered Items will be ready by the window stated by Jenn at the time of purchase. Typically, items are ready within 2 weeks from the time Jenn receives the items from her supplier.
    *Note: Ida Mae products are made custom with every order in Fort Worth, Texas. The quilted material is of high quality and in unique patterns. Please allow 4-6 weeks for items to be made and ready for pickup. All items are beautiful on their own, but can be made personalized with a monogram if you wish. 

Porch Drop-Off & Pick-Up: Jennbroidery only accepts local orders at this time. Once an order is placed, Jenn will give you drop off/pick up directions along with the address. **Cameras are installed along premises of home.**

Returns: Due to the personalization of products, returns are not accepted. If unhappy with a product, email jennbroidery@gmail.com.

Gift Wrap: Sending a gift directly to someone or want to save time on wrapping? No problem! This is an additional service you can add to any order. If you are ordering multiple gifts, be sure to add the correct amounts of gift wrap as it is $6 per gift. 

Personal Items: Jenn does not accept family heirlooms or items of irreplaceable value. Errors are rare, but she is human and working with a machine. In the case of a mistake, Jenn will reimburse up to a $75 amount for the price of goods.